Objective To know parents’ satisfaction of vaccination service so as to provide a reference for the improvement of immunization program. Methods Through multi-stage random sampling,the parents of local and floating children who were born from January 1,2013 to December 31,2018 were randomly selected.A questionnaire survey was conducted,and the data were analyzed. Results A total of 229 valid questionnaires were collected.The overall satisfaction of children’s parents with immunization services was 82.5%,and lowest satisfaction rate was 55.9% in charges for Category 2 vaccines.With the increase of parents' age,the satisfaction rate decreased (OR=0.473,95% CI:0.227~0.982);and the satisfaction rate of local children was higher than that of mobile children(OR=0.279,95% CI:0.089~0.874). Conclusion In Anyang,children’s parents are generally satisfied with the immunization planning services.The parent's age and residence attribute may be the main reasons for parents' dissatisfaction with the vaccination service.
Key words
Parents /
Vaccination /
Satisfaction
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